Frequently Asked Questions
Frequently Asked Questions
We can help! Just send a quick message to our Customer Care team and we’ll do our best to help you out.
You can reach us via email at firstname.lastname@example.org. We're also available via chat!
Promotional codes can not be combined. This includes, but is not limited to:
• First time purchase codes.
• Back in stock codes.
• Seasonal promotional offers.
If you’re paying with a store credit or gift card, however, you’re still able to use an applicable promotional code.
We accept all major credit cards such as:
• Visa Gift Cards
• MasterCard Gift Card
• American Express
We also accept GooglePay, PayPal, AmazonPay (for US customers).
*At this time, our system is not able to support mixing and matching payment methods*
We ship to the continental United States, Alaska, and Hawaii. Unfortunately, we do not ship to other countries at this time.
Use this text to answer questions in as much detail as possible for your customers.
At Anglers Tide, we want you to be 100% satisfied with your purchase. If for any reason you are not happy with your purchase, we will gladly accept a return within 30 days of the order being delivered.
All products must be in new condition and include all original tags and packaging. Please note that we cannot accept returns on customized or personalized items.
Final sale items
Final sale items are non-refundable. However, we will gladly offer store credit for Final Sale items within 30 days of the order being delivered.
To start a return, you can contact us at email@example.com and include your order number in the subject line. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please allow up to two weeks for your return to be processed.
Once we receive the items back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll send your new items right away or we’ll issue your refund - depending on the option you chose.
If you selected a refund, we will process this back onto your original payment method on file, as we’re unable to refund on any other method than the one you entered during check out.
Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.
We are not currently processing exchanges, so we recommend returning items for a refund and placing a new order for the preferred style/size/color.
Thanks for stopping by!